Careers

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Technical Support - Part Time Contractor (central nj)
compensation: $40.00 USD per hour plus mileage
contract job part-time
telecommuting okay

 

We are looking for a remarkable part-time technical support technician to work on a contract as needed basis. We want our customers to have the best support experience possible. We are looking for a passionate, extremely self-motivated team player. We treat our support calls and emails as high-value conversations with our customers.

The ideal candidate should be a natural problem solver who is optimistic by nature and enjoys interacting with people from varied backgrounds. We are interested in people who can think and reason clearly, who can learn technical issues quickly and who can communicate to customers with patience, empathy and respect.

Here's more about what you will be doing:
•Serve as front line contact for external customers by answering technical support telephone calls and emails as well as going onsite to client locations.
•Assist customers with software installations and troubleshooting problems.
•Answer questions and troubleshoot computer and network issues.
•Assist in creating support documentation to be used internally as well as for customers.
•Provide suggestions and feedback.

 

Skills needed for this job:

 

**CRITICAL: Customer service skills. We have exceptional standards for customer service, not only for the clients we support, but also for our support staff. It is our expectation that the person in this role will like to work with others and will help them solve problems with a positive attitude and helpful spirit.

•Ability to work independently as well as within a team environment
•Ability to meet deadlines
•A strong level of comfort learning new technology
•A general flexibility in order to successfully complete the job responsibilities in a timely manner
•Understanding of Microsoft Windows Server and operating systems (Windows 7&8, Vista and Windows XP) i.e. installing and uninstalling programs, registry settings, and the Windows general environment suggested.
•Computer proficiency including strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook
•A positive and proactive nature to follow through on helping customers get the answers they need

 

If this sounds like you, please apply by submitting your resume with a complete verifiable work history.